Free Cancellation
Guests can cancel their booking up to 24 hours before the scheduled tour start time for a full refund.
Example: For a tour starting at 8:00 AM on March 10th, cancellation must be made before 8:00 AM on March 9th to receive a full refund.
Late Cancellation
Cancellations made less than 24 hours before the tour start time will not be refunded.
Please note: Late cancellations are subject to full payment retention due to pre-arranged bookings and operational costs.
No-Show
If guests do not show up at the agreed pick-up time without prior notice, the booking will be considered forfeited and no refund will be issued.
Rescheduling
Guests may request to reschedule their tour instead of canceling, subject to:
- Availability of the new date
- Minimum 24-hour notice before the original tour start time
- Rescheduling is free if done within the allowed window
Force Majeure / Weather Conditions
Tours may be affected by unforeseen circumstances or unsafe weather.
- If the entire tour cannot be safely conducted, guests will receive a full refund or may choose to reschedule the tour to another date, subject to availability.
- If only part of the tour is affected and other activities can continue, guests may receive a partial refund for the affected activities.
Refund Process
- Refunds will be processed through the same payment method used during booking.
- Please allow 3–7 business days for the refund to appear in your account.