1. Introduction
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide when using our website and booking our tour services.
By using our website, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
When you use our website or make a booking, we may collect the following information:
- Full name
- Email address
- Phone number / WhatsApp number
- Pickup location or hotel information
- Travel details related to your booking
This information is collected only for the purpose of providing and managing our tour services.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To process and manage tour bookings
- To communicate with you regarding your reservation
- To confirm availability and schedule your tour
- To improve our website and services
- To respond to inquiries or customer support requests
We do not sell, rent, or trade your personal information to third parties.
4. Payment Information
All online payments on our website are securely processed through Stripe.
We do not store or have access to your full credit card details.
Please refer to the payment provider’s privacy policy for more information on how they handle your payment data.
5. Cookies
Our website may use cookies to improve your browsing experience. Cookies help us understand how visitors use our website and allow certain features to function properly.
You can choose to disable cookies through your browser settings.
6. Data Protection
We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no method of internet transmission or electronic storage is completely secure.
7. Third-Party Services
Our website may contain links to third-party services or websites. We are not responsible for the privacy practices or content of those external websites.
8. Your Rights
You have the right to request access to, correction of, or deletion of your personal information that we hold. If you would like to make such a request, please contact us at info@luxebalitravel.com and we will respond as soon as possible.
9. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Email: info@luxebalitravel.com